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I called customer service and their AI representative said...
I called customer service and their AI representative said...
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Yesterday, 02:46 PM
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#1
I called customer service and their AI representative said...
"I am sorry for the inconvenience"
I cringed some
How can a machine feel sorry?
Then I realized other times I had called customer service
And when I had finally gotten a real person on the line I was also told the exact same "I am sorry for the inconvenience" from a person who was reading off a script
They had transferred that same script from human to AI
Straight up dystopia
I cringed some
How can a machine feel sorry?
Then I realized other times I had called customer service
And when I had finally gotten a real person on the line I was also told the exact same "I am sorry for the inconvenience" from a person who was reading off a script
They had transferred that same script from human to AI
Straight up dystopia
Yesterday, 02:48 PM
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#2
- Papi_Chulo
- Papi Chulos
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- Papi_Chulo
- Papi Chulos
- Join Date: Jan, 2026
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When I was call center customer service we didn't have an exact script just certain things we had to say within every call
What you're dealing with there is an empathizing statement. That one is mandatory
What you're dealing with there is an empathizing statement. That one is mandatory
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