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Forum » How hard is a help desk job!?
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Thread: How hard is a help desk job!?

post 1640083453 06-03-2021, 05:43 PM
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How hard is a help desk job!?

I am trying to learn new skill and break into IT.

I have basic computer knowledge.

My friend can get me a interview for a union helpdesk job. I dont have my a+ But my friend just told me to lie.

How hard would this be?
post 1640083513 06-03-2021, 05:44 PM
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Originally Posted By Winston56432⏩
How hard would this be?
Ask your mom
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post 1640084003 06-03-2021, 05:52 PM
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Originally Posted By nickh04⏩
Ask your mom
Huehuehue
post 1640084133 06-03-2021, 05:54 PM
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It’s mostly experience. You can learn some of it, but troubleshooting and implementing new projects will mostly lean on your experience.

As far as lying about a certification, I don’t recommend it. If they require it, just show you have the competency that the certification implies.
See SuperHercules' sig
post 1640084593 06-03-2021, 06:01 PM
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Just get certified brah. I failed it twice but I’m retarded tbfh
post 1640084623 06-03-2021, 06:01 PM
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Its easy. Its on the job training.
post 1640084693 06-03-2021, 06:03 PM
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you got the interview, just talk about your experiences and lie, but dont lie about certs. Just big yourself up like you know your chit and use fake examples
post 1640084783 06-03-2021, 06:06 PM
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Maybe I can cram the A+

interview should be after the 11th
post 1640084843 06-03-2021, 06:08 PM
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if you can suck dick ur in
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post 1640084963 06-03-2021, 06:10 PM
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what is a help desk job?
post 1640085013 06-03-2021, 06:11 PM
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Relatively easy. If you can build a machine, know how to install an operating system, and troubleshoot basic issues with your own PC, you can do the job.
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post 1640085353 06-03-2021, 06:17 PM
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For the govt, any monkey can be tier 1. Essentially log the ticket, look in the system if it’s something simple to fix at your level, if not or if you’re autist, elevate to tier 2 and call it good. Whether or not you can learn and make it to higher echelons is on you.

That said, this is govt, and contracted work so the bar is low.
post 1640087053 06-03-2021, 06:43 PM
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Originally Posted By illriginalized⏩
Relatively easy. If you can build a machine, know how to install an operating system, and troubleshoot basic issues with your own PC, you can do the job.
That’s like base requirements. If anyone else applies and has more, you’re fuked. If I were hiring for desktop support, I’d expect some of the following knowledge: Active Directory, DNS, networking, patch management, ticket management, security, etc.

Then again, I’m a sys admin, and I’m convinced like 90% of help desks’ jobs are a joke.
See SuperHercules' sig
post 1640087313 06-03-2021, 06:47 PM
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Originally Posted By ShakeBrah⏩
That’s like base requirements. If anyone else applies and has more, you’re fuked. If I were hiring for desktop support, I’d expect some of the following knowledge: Active Directory, DNS, networking, patch management, ticket management, security, etc.

Then again, I’m a sys admin, and I’m convinced like 90% of help desks’ jobs are a joke.
Oh no doubt. Those basics are for jr. level.

I would only hire interns with that lack of experience.

I only interview Level II and Infrastructure, not including Security.
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post 1640088413 06-03-2021, 07:05 PM
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learn front end dev, or cloud architecture.

literally you can do a 12 week or 6 month bootcamp to learn full stack dev.

you'll get a desk job paying 80k+
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post 1640089333 06-03-2021, 07:23 PM
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Originally Posted By Lb54TG⏩
learn front end dev, or cloud architecture.

literally you can do a 12 week or 6 month bootcamp to learn full stack dev.

you'll get a desk job paying 80k+
I am doing CCNA atm

I want to become a system archiet or cyber security
post 1640089373 06-03-2021, 07:24 PM
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Originally Posted By ShakeBrah⏩
That’s like base requirements. If anyone else applies and has more, you’re fuked. If I were hiring for desktop support, I’d expect some of the following knowledge: Active Directory, DNS, networking, patch management, ticket management, security, etc.

Then again, I’m a sys admin, and I’m convinced like 90% of help desks’ jobs are a joke.
yeah I will fake my A+ and some expience. I just have to convince the network guy im capable enough.
post 1640089903 06-03-2021, 07:33 PM
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Brahs what certifications to get for a noob? And where to get them from? Like which ones are recognized by employers. I'm in Toronto Canada if that matters. I've had a help desk job before, or at least something similar at a call centre managing a bunch of retards through skype and helping them navigate the dialer software. Ideal for me would be a job where I can sit on my ass at a desk or at home on the computer with as little human interaction as possible. I'm down for tech support though still if that's my only option.
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post 1640090023 06-03-2021, 07:35 PM
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Originally Posted By Winston56432⏩
I am doing CCNA atm

I want to become a system archiet or cyber security
Routing/Switching and Security is definitely a good path.
أشهد أن لا إله إلاَّ الله و أشهد أن محمد رسول الله
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post 1640092093 06-03-2021, 08:11 PM
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Originally Posted By Lb54TG⏩
learn front end dev, or cloud architecture.

literally you can do a 12 week or 6 month bootcamp to learn full stack dev.

you'll get a desk job paying 80k+
can you link a boot camp?
post 1640092193 06-03-2021, 08:12 PM
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Bootcamps typically work out for those that already have a STEM degree and/or an insane worth ethic/iq
post 1640092673 06-03-2021, 08:19 PM
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Originally Posted By GayCumLord⏩
Bootcamps typically work out for those that already have a STEM degree and/or an insane worth ethic/iq
I bought cardano at 1-2 cents. So its not a problem
post 1640092783 06-03-2021, 08:20 PM
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Banging fob Chinese girls will pay off soon
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