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TalkSpace therapy app uses conversations for data
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08-13-2020, 09:47 AM
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#1
- redraider86
- Christina Hansen
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- redraider86
- Christina Hansen
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TalkSpace therapy app uses conversations for data
As in, the conversations you have with a therapist.
And LOL at this gem:
Therapy sessions are incredibly sensitive by their nature — they are intended to be a sacrosanct space for people to confess their secrets and share their deepest vulnerabilities.
Talkspace’s website promises users that their conversations will be “safe and confidential,” but people may not have as much control as they might think over what happens to their data. Users can’t delete their transcripts, for example, because they are considered medical records.
Talkspace’s privacy policy states that“non-identifying and aggregate information” may be used “to better design our website” and “in research and trend analysis.”The impression left is a detached and impersonal process. Butformer employees and therapists told The Times that individual users’ anonymized conversations were routinely reviewed and mined for insights.
Talkspace also has been analyzing transcripts in order to develop bots that monitor and augment therapists’ work. During a presentation in 2019, a Talkspace engineer specializing in machine learning said the research was important because certain cues that a client is in distress that could be caught during in-person sessions might be missed when a therapist is only communicating by text. Software might better catch those cues.
Last year, Mr. Frank wrote an opinion article for The Times encouraging people to make their health data available to researchers. “We need data. All of our data. Mine and yours,” he wrote, arguing that analysis of anonymous data sets could improve treatment.
The anonymous data Talkspace collects is not used just for medical advancements; it’s used to better sell Talkspace’s product. Two former employees said the company’s data scientists shared common phrases from clients’ transcripts with the marketing team so that it could better target potential customers.
I'm not entirely surprised by any of this.Talkspace’s website promises users that their conversations will be “safe and confidential,” but people may not have as much control as they might think over what happens to their data. Users can’t delete their transcripts, for example, because they are considered medical records.
Talkspace’s privacy policy states that“non-identifying and aggregate information” may be used “to better design our website” and “in research and trend analysis.”The impression left is a detached and impersonal process. Butformer employees and therapists told The Times that individual users’ anonymized conversations were routinely reviewed and mined for insights.
Talkspace also has been analyzing transcripts in order to develop bots that monitor and augment therapists’ work. During a presentation in 2019, a Talkspace engineer specializing in machine learning said the research was important because certain cues that a client is in distress that could be caught during in-person sessions might be missed when a therapist is only communicating by text. Software might better catch those cues.
Last year, Mr. Frank wrote an opinion article for The Times encouraging people to make their health data available to researchers. “We need data. All of our data. Mine and yours,” he wrote, arguing that analysis of anonymous data sets could improve treatment.
The anonymous data Talkspace collects is not used just for medical advancements; it’s used to better sell Talkspace’s product. Two former employees said the company’s data scientists shared common phrases from clients’ transcripts with the marketing team so that it could better target potential customers.
And LOL at this gem:
According to multiple therapists, Talkspace paid special attention to their interactions with clients who worked at places like Google, Kroger and JetBlue — “enterprise partners” that provide Talkspace to employees as a perk. (The New York Times offers Talkspace to its workers as a benefit.)
A college professor who provided therapy via Talkspace for two years said the company reached out to her when it thought two clients from Google had been waiting too long for a response.
https://www.nytimes.com/2020/08/07/t...talkspace.htmlA college professor who provided therapy via Talkspace for two years said the company reached out to her when it thought two clients from Google had been waiting too long for a response.
Train hard, train smart, have fun!
"I'm not autistic- I'm ARTISTIC." - etet1919
08-13-2020, 09:48 AM
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#2
- Silencespeaks
- Banned
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- Silencespeaks
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Post deleted by user
08-13-2020, 10:06 AM
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#3
- redraider86
- Christina Hansen
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- redraider86
- Christina Hansen
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Originally Posted By Silencespeaks⏩
And yet completely unsurprising. I know quite a few places that use it as a benefit for employees and could totally see someone in sales at TalkSpace prodding a therapist for info on a white glove client to use to "market" their services out.Wowwwwww that is really messed up.
Train hard, train smart, have fun!
"I'm not autistic- I'm ARTISTIC." - etet1919
08-13-2020, 10:08 AM
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#4
lmao this is what a modern dystopia looks like
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
08-13-2020, 10:09 AM
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#5
08-13-2020, 10:40 AM
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#6
- redraider86
- Christina Hansen
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- redraider86
- Christina Hansen
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Originally Posted By wincel⏩
I don't think that's really the issue, but it could easily become the issue.lmao this is what a modern dystopia looks like
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
Originally Posted By 2am⏩
That's essentially it, isn't it?i love being a product
I knew it was going to be a clusterfuk when I saw that you'd have access to a therapist 24/7....Which I guess technically doesn't mean your therapist will respond with 24/7 access, but I can't imagine a worse way of teaching people boundaries.
Train hard, train smart, have fun!
"I'm not autistic- I'm ARTISTIC." - etet1919
08-13-2020, 10:51 AM
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#7
08-13-2020, 10:54 AM
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#8
- 2am
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- 2am
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Originally Posted By redraider86⏩
I find it funny that our worth as human beings can be quantified based on the value of our data to advertisers (looking at you, ********). Some days I want to drop out of this data harvesting racket entirely but the pros of internet usage heavily outweigh the benefits of sticking to an idealistic set of principles likely based upon the deluded notion that I can reclaim my privacy and data. At least my adverts are vaguely relevant...That's essentially it, isn't it?
No sig crew
08-13-2020, 11:07 AM
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#9
- xvicknumber7x
- therapist (srs)
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- xvicknumber7x
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as a therapist this is fuucked but i will certainly be using these sorts of impersonal apps and whatnot to push confidential private practice therapy and life coaching, still fuucked though that some people's only out is monetized and sold and not what it should be
08-13-2020, 11:11 AM
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#10
- yewotm8
- Registered User
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- yewotm8
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Originally Posted By wincel⏩
You don't think the problem is that the majority of people feel the need to bitch to some "therapist" they don't even know?lmao this is what a modern dystopia looks like
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
go bitch about work to your therapist and then find out your employer knows all about it lmfaooo
google literally controls almost all the information flow in this country
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